Location: Remote

Experience: 1+ Years (Experience in customer support/chat support is preferred)

The Role

We are seeking a dedicated Tidio Chat Support specialist to join our customer support team. In this role, you will be responsible for providing exceptional support to our customers via Tidio chat. You will engage with customers to troubleshoot issues, answer queries, and deliver a seamless experience. The ideal candidate will have strong communication skills and a passion for helping others while working remotely.

You Will Be Responsible For:

  • Managing and responding to customer inquiries via Tidio chat platform in a timely and professional manner.
  • Providing detailed and accurate solutions to customer problems and questions.
  • Maintaining high customer satisfaction levels by addressing inquiries, complaints, and feedback promptly.
  • Documenting issues and resolutions accurately for future reference.
  • Escalating complex or unresolved issues to appropriate teams.
  • Contributing to the improvement of the support process by identifying areas of improvement.

Ideal Profile:

  • You have at least 1 year of experience in a chat support or customer service role.
  • You have experience working with customer support software, specifically Tidio (or similar platforms).
  • You possess excellent written communication skills, with the ability to communicate clearly and concisely.
  • You are empathetic, patient, and have a strong desire to help customers.
  • You are detail-oriented and able to handle multiple inquiries efficiently.
  • You are a quick learner and adaptable to new tools and technologies.
  • You have experience working remotely and are comfortable with online communication tools.

What's on Offer?

  • Work remotely from anywhere.
  • Competitive salary with performance-based incentives.
  • Opportunity for career growth and development within the company.
  • Collaborate with a dynamic team in a supportive environment.

Interview Process:

  1. Initial Screening (30 min): Discuss your experience and motivation for the role.
  2. Technical Interview (30-45 min): Evaluate your proficiency with Tidio and your problem-solving abilities in customer support scenarios.
  3. Cultural Fit Interview (15-20 min): Assess your compatibility with our company values and team dynamics.

Pre-Screening Questions:

  • Do you have prior experience using Tidio or other customer support platforms? If so, can you describe your experience?
  • How do you handle difficult or frustrated customers in a chat support environment?
  • Can you provide an example of how you went above and beyond to assist a customer in a previous role?
  • What steps would you take to resolve a customer's technical issue via chat support?
  • Are you comfortable working remotely and managing your time effectively while providing customer support?

Join Us!

If you have a passion for customer service and are looking for an opportunity to work remotely, we want to hear from you. Apply now to join our team as a Tidio Chat Support specialist and make a positive impact on our customers' experiences!